1. Introduction
Short Form Nation LLC, operating as SFN AI ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").
This Privacy Policy applies to all users of our Services, including visitors, registered users, and customers. By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.
2. Information We Collect
2.1 Information You Provide Directly
- Account Information: Name, email address, password, company name, job title
- Profile Information: Profile picture, bio, preferences, communication settings
- Payment Information: Credit card details, billing address, tax identification numbers (processed by our payment processor Stripe)
- Creator Data: Creator profiles, performance metrics, content URLs, engagement statistics
- Content Information: Product details, brand guidelines, competitor information, campaign data
- Communications: Support tickets, feedback, survey responses, email correspondence
2.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, click patterns, session duration
- Log Data: Access times, error logs, system performance metrics
- Location Data: Approximate geographic location based on IP address
- Cookie Data: As described in our Cookie Policy
2.3 Information from Third Parties
- Social Media Platforms: Public data from TikTok, Instagram, YouTube (via official APIs)
- Analytics Providers: Aggregated performance data and insights
- Marketing Partners: Lead generation and referral information
- Payment Processors: Transaction confirmations and fraud scores
3. How We Use Your Information
3.1 Service Provision
- Create and manage your account
- Provide AI-powered content analysis and recommendations
- Process creator performance data and generate insights
- Facilitate team collaboration and workflow management
- Process payments and manage subscriptions
3.2 Service Improvement
- Analyze usage patterns to improve features
- Develop new functionalities and services
- Conduct research and analytics
- Personalize user experience and recommendations
- Train and improve our AI models (using aggregated, anonymized data)
3.3 Communications
- Send service-related notifications and updates
- Provide customer support and respond to inquiries
- Send marketing communications (with consent)
- Deliver educational content and best practices
3.4 Legal and Security
- Comply with legal obligations and regulatory requirements
- Enforce our Terms of Service and other agreements
- Prevent fraud, abuse, and security threats
- Protect rights, property, and safety of Short Form Nation LLC and users
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA) and United Kingdom, we process personal data based on:
- Contract Performance: To provide Services you've requested
- Legitimate Interests: For business operations, service improvement, and fraud prevention
- Consent: For marketing communications and optional features
- Legal Obligations: To comply with applicable laws and regulations
- Vital Interests: To protect someone's life or physical integrity
5. Data Sharing and Disclosure
5.1 Service Providers
We share data with trusted third-party service providers who assist us in operating our Services:
- Cloud Infrastructure: Amazon Web Services (data hosting)
- Payment Processing: Stripe (payment transactions)
- Analytics: Google Analytics, Segment (usage analytics)
- Customer Support: Intercom (support communications)
- Email Services: SendGrid (transactional emails)
5.2 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or control of your personal information.
5.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).
5.4 Consent-Based Sharing
We may share your information with third parties when you explicitly consent to or request such sharing.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit (TLS/SSL) and at rest (AES-256)
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection and security
- Incident response and breach notification procedures
- Regular backups and disaster recovery planning
Despite our security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data Category |
Retention Period |
| Account Information |
Duration of account + 3 years |
| Transaction Records |
7 years (tax/legal requirements) |
| Usage Analytics |
2 years |
| Marketing Data |
Until consent withdrawn + 1 year |
| Support Communications |
3 years |
8. Your Privacy Rights
8.1 Rights for All Users
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured format
- Opt-Out: Unsubscribe from marketing communications
8.2 Additional Rights for EEA/UK Users (GDPR)
- Restriction: Request limitation of processing
- Objection: Object to processing based on legitimate interests
- Automated Decision-Making: Not be subject to solely automated decisions
- Withdrawal of Consent: Withdraw consent at any time
- Complaint: Lodge a complaint with supervisory authorities
8.3 California Residents (CCPA/CPRA)
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising privacy rights
- Right to limit use of sensitive personal information
Note: Short Form Nation LLC does not sell personal information to third parties.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, particularly the United States where our servers are located. These countries may have different data protection laws than your jurisdiction.
For transfers from the EEA/UK, we rely on:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions where applicable
- Your explicit consent for specific transfers
10. Children's Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
11. Third-Party Links
Our Services may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Services.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also notify you via email or through a notice on our Services.
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